Privacy Policy

Social Security Debt Help only collects personal or sensitive information you enter into the website, its tools, and its resources. The kinds of personal information Social Security Debt Help collects includes:

• Names
• Phone numbers
• Email addresses
• Information about a Centrelink debt you may have or may be helping something with
  

You may use Social Security Debt Help’s resources and tools without providing personal information.

Social Security Debt Help only uses the information it collects for these specific purposes:

• To provide you with a customised resource through Social Security Debt Help’s Self Help Tool
• To allow us to obtain feedback from you if you have consented for us to do so
• To help us improve Social Security Debt Help
  

Information collected through the Self Help Tool is used to produce a customised resource.

The self help tool does not collect names, phone numbers, or other directly identifying information.

The information you enter into the Tool is stored within the Josef platform. This information will only be accessed by SSRV in order to review feedback you have provided and/or to improve Social Security Debt Help. The information will only be accessed by Josef Legal where strictly required for maintenance or security purposes.

Information within the Josef platform is protected by encryption. The Josef platform servers are located in Sydney, Australia. More information about the security measures the Josef platform uses is available here.

If you have a query about Social Security Debt Help and privacy, you may call SSRV on 03 9481 0299.

If you believe your privacy has been breached, you may make a complaint to SSRV’s Chief Executive Officer or Principal Solicitor.